退款政策

We have a 7-day return policy, meaning you can apply for a return within 7 days of receiving the product.

Returns must meet the requirements: your product must be in the same condition as when received, unworn or unused, labeled, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, you can contact us through 2115853001@qq.com. Please note, returned items need to be sent to the following address: [INSERT RETURN ADDRESS]

If we accept your return, we will send you a return shipping label along with instructions on how and where the package will be shipped. We do not accept items returned directly without a return request.

If you have any return questions, you can contact us at any time through 2115853001@qq.com.

 

Damage and problems
Please inspect your order upon receipt. All items have minor defects by default. If you place an order, you agree to it. If the product is damaged or sent incorrectly, please contact us immediately so we can assess and correct the issue.

 

Exceptions/non-returnable items
Certain types of goods cannot be returned, such as perishable items (like food, flowers, or plants), customized products (like special orders or personalized products), and personal care products (like beauty products). We also do not accept returns from hazardous materials, flammable liquids, or gas products. If you have any questions or concerns about a specific product, please contact us.

We regret to inform you that we do not accept returns for promotional products or gift cards.

 

Swap
The fastest way to ensure you get the product you need is to return the product and purchase a new product once the return is accepted.

 

EU 7-day cooling-off period
Nevertheless, if the goods are shipped to the EU, you have the right to cancel the order or return the goods without reason within 7 days. As mentioned above, your item must be in the same condition as when received, unworn or unused, labeled, and in its original packaging. You will also need to provide a receipt or proof of purchase.

 

Refunds are given
After we receive and inspect your returned items, we will notify you whether the refund is approved. If approved, the refund will be returned to your original payment method within 10 business days. Remember, your bank or credit card company also needs some time to process and post refunds.
If you have not received your refund within 15 working days after we have approved your return, please contact us through 2115853001@qq.com.